Mickey Plumley... Mickey Plumley

Mickey Plumley is currently the Sales Director at Southern Refreshment Services responsible for both channel and direct sales for the firm.

Prior to joining Southern Refreshment Services, Mickey managed his own consulting practice working with companies in the contact center market space, specializing in CRM applications and workforce performance optimization in the areas of sales and customer service delivery. Mickey has consulted with major corporations in the Call Center space including companies such as AT&T Mobility, FedEx, Home Shopping Network, Blue Cross & Blue Shield, MetLife Insurance, and Windjammer Cruises to improve their call center operations performance.

Prior to his sales career, Mr. Plumley had a 15 year Operations Management career at AT&T in which he held various positions related to customer service provisioning in West Virginia and the Washington, D.C. area including responsibility for a $72 million Call Center Operating Budget encompassing 15 Call centers in a 4 state region.

Mickey grew up in Mt. Hope, W.Va., attended West Virginia University on a football scholarship and graduated from there with a B.S. Degree in Business Administration with a minor concentration in marketing. He currently resides in Atlanta, Ga.